Global Terms and Conditions
IMPORTANT – PLEASE READ THE FOLLOWING CAREFULLY BEFORE ACCEPTING THESE TERMS AND CONDITIONS. WE RECOMMEND YOU PRINT THE CONTENT OF THIS AGREEMENT AND STORE IT ALONG WITH ALL CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS AS THEY RELATE TO YOUR USE OF THIS SITE. WE DO NOT FILE EACH INDIVIDUAL CONTRACT WITH USERS SO PLEASE PRINT IT OUT FOR YOUR RECORDS.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
NOTIFICATION OF THESE TERMS AND CONDITIONS CONSTITUTES THE MAKING OF AN OFFER. BY REGISTERING TO MAKE USE OF THE SERVICES COVERED BY THIS AGREEMENT, YOU ARE CERTIFYING THAT YOU ARE 18 YEARS OF AGE OR OLDER AND YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT WISH TO ACCEPT THE FOLLOWING TERMS AND CONDITIONS, YOU MUST NOT REGISTER AND YOU MUST NOT OPEN AN ACCOUNT AND YOU WILL BE UNABLE TO ACCESS THE SOFTWARE AND THE GAMING SERVICES OFFERED IN CONJUNCTION THEREWITH.
1.1 The following definitions are used in these terms and conditions:
“Access Device” means any electronic means of accessing the Services, including, but
not limited to, computers, smartphone devices, feature phones, tablet devices, touch
devices or any home entertainment system such as video games consoles and smart
TVs (or by any other remote means);“Bonus Terms” means any terms and conditions and/or rules with regard to promotions,
bonuses and special offers which may apply to any part of the Services from time to
“Download Terms” means any additional end user terms and conditions of use which
You are required to confirm Your agreement to as part of the download and/or
installation of any software which You may download in order to be able to use the
“Gambling Commission” means the regulator of commercial gambling in Curaçao
whose website is at https://www.curacao-egaming.com/
“General Terms” means the terms and conditions set out in this document;
“Group” means in relation to any party, a company which is from time to time a
subsidiary or the ultimate holding company of that party or another direct or indirect
subsidiary of any such ultimate holding company.
“Rules” means the Betting Rules and the Game Rules specifically applicable to the
relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3.1 and
“Services” means, as appropriate, the services offered for the time being by the Operator
through the Website, Telebetting and/or via any Access Device application;
“Telebetting ” means the telephone betting service for the time being offered by the
appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms
applicable to the Services that are being used by You; and (d) any Download Terms; and
“Website” means the website or any respective page, subpage, subdomain or section
thereof from time to time, located at or accessible via the domain name:
1.2 By using and/or visiting any section of the Website, or by opening an account with the
Operator-through the Website, or through accessing Telebetting, You agree to be bound
communications in order to enter into contracts; and (b) waive any applicable rights or
requirements which require a signature by hand, to the extent permitted by any
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise
use the Services, You agree to be bound by:
1.3.1 the Rules For All Sports Bets on the DBG Sportsbook as set out under the general Help
section (“the Betting Rules”);
1.3.2the Rules of any game You play (“Game Rules”), as set out under the relevant
general Help section and any Rules tabs, including (without limitation):
184.108.40.206 for games under the ‘Casino’ tab: the Casino Rules for the relevant game;
220.127.116.11 for games under the ‘Poker’ tab: the Poker Rules for the relevant game;
18.104.22.168 for games under the ‘Games’ tab: the Games Rules for the relevant game;
22.214.171.124 for Live Casino games under the ‘Live Casino’ tab: the Live Casino Rules for the
126.96.36.199 in respect of any new games, the rules applicable to such game;
1.3.3 Any Bonus Terms;
1.3.4 Any Download Terms;1.3.5Any terms and conditions relating to withdrawals which are contained in the
‘Withdrawal’ part of the Help section of the Website (“Withdrawal Terms”); and
1.3.6 Any other terms applicable to the Services and/or which You are required to confirm
Your agreement to as part of the Services, for example the terms relating to the Tip
Advisor service (“Additional Terms”).
related to them are translated into any other language, the original English version will
1.5 In the event that there is any specific conflict or inconsistency between any of the
of precedence shall be as follows:
1.5.1 The Withdrawal Terms;
1.5.2 The Bonus Terms;
1.5.3 The Betting Rules;
1.5.4The Game Rules;
1.5.5 The Additional Terms;
1.5.6 The General Terms;
1.5.8 The Download Terms.
confirmation emails, additional terms, transaction data, game rules, fair deal rules and
are subject to change, as set out in paragraph 3 below.
an account, and/or continue to use Your Account. Your continued use of any of the
force from time to time.
august 2015 For the avoidance of doubt, each and all sections of the Website and
2.2.1 The Operator; or
2.2.2 In the case of terms and conditions relating to monies held in Your Account from
time to time, to any Operator Group company which holds such money and shall (where
appropriate) be deemed to include our agents, partners, and suppliers.
including (without limitation) for commercial reasons, to comply with law or regulations,
to comply with instructions, guidance or recommendations from a regulatory body, or for
Terms and Conditions link in the footer section of the Website, and the date on which
they will come into force is noted in paragraph 1.8 of these General Terms.
much prior notice of such changes as is reasonably practicable via one of the methods
set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any
and Conditions link on the Website on a regular basis.
do so by such method of notification as we may, in our discretion, deem appropriate,
which may comprise:
3.3.1 Email (to the email address You have previously supplied us with, if any);
3.3.2 A message to Your Inbox on the Website; or
3.3.3 Notice on the Website
“yes” or “I accept”, checking a ‘tick box’ or any other similar method of confirmation by
You. If You provide us with any such confirmation, or continue to use the Website or
Telebetting after notification under this paragraph 3, You shall, from such time, be
avoidance of doubt) any additions, removals, substitutions or other changes to the
change is unacceptable to You, You may either cease using the Services and/or close
Your Account by complying with paragraph 12 of these General Terms.
3.4 Not withstanding this clause 3, should we wish to make any changes to the terms
upon which Your funds are held under clause 7.3, we shall notify You in advance by such
method as we may, in our discretion, deem appropriate, but such method shall require
You to acknowledge receipt of such information by clicking on “yes” or “I accept”,
checking a ‘tick box’ or any other similar method of acknowledgment by You. If You
provide us with any such acknowledgment, You shall, from such time, be deemed to
to You, You may either cease using the Services and/or close Your Account by complying
with paragraph 12 of these General Terms.OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an
account with the Operator (“Your Account” or “Account”).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 Contact Customer Services;
4.2.2 Click on Registration on the Website and follow the on-screen instructions; or
4.2.3 Open by such other Account opening method as shall, from time to time be offered
4.3 Your Account will either be operated by the Operator, or by another company in its
Group for and on behalf of itself and/or the relevant Operator Group company with
whom You have contracted.
4.4 When You open Your Account You will be asked to provide us with personal
information, including Your name and date of birth and appropriate contact details,
including an address, telephone number and e-mail address (“Your Contact Details”).
You may update Your Contact Details from time to time by contacting Customer
Services; or through the My Account management page on the Website: or by such other
method as shall, from time to time, be offered by the Operator.
4.5 If You do not wish Your Contact Details to be used by us and our business partners to
contact You to inform You of marketing information relating to others of our goods,
products or services or those of our business partners, please indicate that this is the
case by ticking the relevant box as instructed when You open an account on the Website
or by informing Customer Services.
4.6In opening Your Account You warrant that:
4.6.1 You understand and accept the risk that, by using the Services, You may, as well as
winning money, lose money;
4.6.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or
gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant
4.6.3 Gambling is not illegal in the territory where You reside;
4.6.4 You are legally able to enter into contracts;
4.6.5You have not been excluded from gambling; and
4.6.6 You have not already had an Account closed by us under paragraphs 11 (Collusion,
under paragraph 33.1 (Responsible Gaming/Gambling).
4.7 Your Account must be registered in Your own, correct, name and personal details and
it shall only be issued once for You and not duplicated through any other person, family,
household, address (postal or IP), email address, Access Device or any environment
where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or
account in respect of the Services. Any other accounts which You open with us, or which
are beneficially owned by You in relation to the Services shall be “Duplicate Accounts”.
We may close any Duplicate Account (but shall not be obliged to do so). If we close a
4.7.1 All bonuses, free bets and winnings accrued from such bonuses and free bets
obtained using that Duplicate Account will be void and forfeited by You;
4.7.2 We may, at our entire discretion, void all winnings and refund all deposits (less
amounts in respect of void winnings) made in respect of that Duplicate Account and, to
the extent not recovered by us from the relevant Duplicate Account, any amounts to be
refunded to us by You in respect of a Duplicate Account may be recovered by us directly
from any other of Your Accounts (including any other Duplicate Account); or
4.7.3 We may, at our entire discretion, allow usage of the Duplicate Account to be
deemed valid in which case all losses and stakes placed by or for You through the
Duplicate Account shall be retained by us.VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 The name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your
checks from time to time as we may require ourselves or may be required by third
parties (including, but not limited to, regulatory bodies) to confirm these facts (the
“Checks”). You agree that from time to time, upon our request, You may be required to
provide additional details in respect of any of such information You have provided us,
including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from
withdrawing funds from Your Account and/or prevent access to all or certain parts of the
Website. Please note that we may from time to time repertory the Checks for regulatory,
security or other business reasons. If any such restrictions cause You a problem, please
contact Customer Services.
5.4 In certain circumstances we may have to contact You and ask You to provide further
information to us directly in order to complete the Checks. For this purpose, we will be
entitled, at our sole discretion, to require that You provide us with a notarized ID or any
equivalent certified ID according to the applicable law of Your jurisdiction or otherwise,
proof of address, utility bills, bank details, bank statements and bank references. Until
such information has been supplied to our satisfaction we may prevent any activity to be
undertaken by You in relation to the Account or we may, where we reasonably believe
that deliberately incorrect information has been provided by You, keep any amount
deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website.
If we are unable to confirm that You are the Relevant Age then we may suspend Your
Account until such time that we are able to confirm that You are the Relevant Age. If You
are subsequently proven to have been under the Relevant Age at the time You made any
gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related
funds deposited by You will be returned by the payment method used for the deposit of
such funds, wherever practicable;
5.5.3 Any deposits made whilst You were under the Relevant Age will be returned to You;
5.5.4 Any winnings which You have accrued during such time when You were under the
Relevant Age will be forfeited by You (and may be deducted from the amount of any
deposit returned under paragraph 5.5.3) and You will return to us on demand any such
funds which have been withdrawn from Your Account.
USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION
6.1 After opening Your Account, You must take all reasonable steps to avoid disclosing
(whether deliberately or accidentally) Your username, password and/or account
number to anyone else, including (where practicable) ensuring that up-to-date security
software is downloaded onto Your Access Device.
6.2 All transactions made where Your username and password and/or account number
have been entered correctly will be regarded as valid, whether or not authorized by You,
and we shall not be liable for any claims in the event that You disclose Your username,
password or account number to anyone else (whether deliberately or accidentally).
6.3 If You have lost or forgotten Your Account details, or have reason to believe that such
details are known to an unauthorized third party, please contact us immediately for a
replacement through Customer Services, details of which can be found in the Contact Us
section of the Website.DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
7.1 If You wish to participate in the Services, You must deposit money into Your Account
from an account or source of which You are the account holder. Such money may
(subject to paragraph 5) then be used by You to place bets or play games. Further
details of how to deposit, withdraw and transfer funds can be found in the Deposit part of
the Help section of the Website. If You use a payment method in respect of which You are
not the account holder, we reserve the right to treat any deposit into the Account as
being invalid (and any winnings arising from such deposit as void) pending the
satisfactory completion of all relevant Checks.
7.2 You further agree not to make any charge-backs, reversals or otherwise cancel any
deposits into Your Account, and in any such event to refund and compensate us for such
unpaid deposits including any expenses incurred by us in the process of collecting Your
deposit. For the avoidance of doubt Your Account shall not be used by You as a bank
account and, should we become aware of deposits into and withdrawals from Your
Account without commensurate betting or gaming activity, we reserve the right to
deduct an administration charge (whether or not we close or suspend the account).
Monies deposited with us in Your Account shall not attract interest.
7.3 We are required by our license to inform customers about what happens to money
which we hold on account for You, and the extent to which such money is protected in
the event on insolvency. Money deposited by You to Your Account will be held in a bank
account and/or escrow account which will be kept separate from our company funds.
Money in Your Account are not insured, guaranteed, sponsored or otherwise protected by
any deposit or banking insurance system or by any other similar insurance system. As
such, money in Your Account is not protected in the event of insolvency. This meets the
Gambling Commission’s requirements for the segregation of customer funds at the level:
7.4 We may at any time set off any positive balance on Your Account against any
amount owed by You (including under a Duplicate Account) to any other company
within the Operator’s Group (irrespective of whether there has been a breach of the
pursuant to paragraph 4.7(Duplicate Accounts), paragraph 12 (Collusion, Cheating,
Fraud and Criminal Activity) or paragraph 19 (Errors or Omissions).
7.5 To the extent required by Your local law or tax or other authorities You are responsible
for reporting Your winnings and losses arising from the Services.
7.6 You can set a deposit limit on Your Account in any one day. This limit cannot be
increased without giving us twenty four hours’ notice of Your wish to increase Your
deposit limit and only when twenty four hours have elapsed from Your request for such
an increase will the increase apply. For details of how to set up a deposit limit please
contact Customer Services, or (where Your Account is for the Website) set up the limit
through the Website by clicking on My Account, then Update Account Details. Any
confirmed reductions to your deposit limit will be of immediate effect.
7.7 Subject to paragraph 13 (Closure of Your Account; etc), You may request withdrawal
of funds from Your Account at any time provided that:
7.7.1 All payments made into Your Account have been confirmed as cleared and none
have been charged-back, reversed or otherwise cancelled;
7.7.2 Any Checks referred to in paragraph 5 (Verification of Your Identity; Money
Laundering Requirements) above have been completed by us to our satisfaction; and
7.7.3 You have complied with any other relevant withdrawal conditions affecting Your
Account (e.g. any applicable Bonus Terms).
7.8 On any withdrawal approved by us, provided that You give us sufficient information
as to how the funds should be transferred to You, we will return the relevant funds to You
in accordance with paragraph 7.7 (less charges incurred or any other amount required
to be deducted from Your withdrawal in order to comply with any applicable law).
7.9 We will attempt to accommodate Your request regarding the payment method and
currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore,
we may process and pay withdrawals in a different payment method than the one
requested by You, such as through different payment providers, a bank draft or wire
transfer (any charges associated with relevant payment methods are set out in the
Withdrawal part of the Help section of the Website). Similarly, in certain cases, the
currency of Your withdrawal may not be the currency in which Your deposit was made or
that was otherwise requested by You and, in circumstances where we are required to
convert Your deposits between different currencies, the conversion rate used by us is as
stated in the Help section of the Website.LEGAL USE OF THE WEBSITE
8.1 Access to or use of the Website or any of the Services via the Website may not be
legal for some or all residents of or persons in certain countries. We do not intend that
the Website should be used for betting, gaming or any other purposes by persons in
countries in which such activities are illegal, which includes the United States of America
and those territories listed via the Help section on the Website. The fact that the Website
is accessible in any such country, or appears in the official language of any such country
shall not be construed as a representation or warranty with respect to the legality or
otherwise of the access to and use of the Website, and the making of deposits or receipt
of any winnings from Your Account. The availability of the Website does not constitute an
offer, solicitation or invitation by us for the use of or subscription to betting, gaming or
other services in any jurisdiction in which such activities are prohibited by law.
8.2 It is Your responsibility to determine the law that applies in the location in which You
are present. You should ensure that You will be acting legally in Your jurisdiction in
opening Your Account and/or using the Website and You represent, warrant and agree
that You will do so.
8.3 If it becomes apparent to us that You are resident in a country in which the use of the
Website is not legal, we shall be entitled immediately to close Your Account, in which
case any balance on the Account on the date of such closure will be refunded to You as
soon as it is practicable for us to do so.
PLACING YOUR BET AND/OR GAMING USING THE SERVICES
9.1 In order to place a bet or access a Service you should follow the instructions provided
at the Help section.
9.2 It is Your responsibility to ensure that the details of any bet, stake or similar
transaction that you place using the Services (a “Transaction”) are correct in the
9.2.1 When using the Website (either directly, through an application or otherwise) in accordance with the relevant Betting Rules or Game Rules, as appropriate; and
9.2.2 When using Telebetting, your bet will be read back to you and you will be asked to confirm that it is correct to our telephone agent.
9.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
9.4 We reserve the right to refuse the whole or part of any Transaction requested by You
(if we believe that there is money laundering involved, cheating, or any other fraudulent
us until You have given the appropriate confirmation (or it has otherwise been accepted
by us) in accordance with paragraph 9.2. If your transaction has not been added to your
account, please contact our Customer Support.
9.5 Once a Transaction has been accepted by us, You cannot cancel the transaction
unless we agree otherwise. If You are making a telephone-betting transaction and the
relevant telephone connection becomes unexpectedly disconnected, we shall
nevertheless place the relevant bet if (a) we are clear as to your intended instruction; (b)
the bet details have been provided to us by You prior to the point at which we cease
accepting bets on the relevant event; and (c) the bet is acceptable to us in the ordinary
course of business. In the event of any such telephone disconnection, You should
immediately contact our Customer Service team for confirmation as to whether your bet
has been placed.
9.6 We may, at our discretion (and provided that neither You nor we gain any unfair
advantage), elect to accept a bet notwithstanding that the relevant event has begun. In
respect of gaming, the relevant Game Rules shall set out the point at which no further
stakes will be accepted by us.
9.7 We may cancel or amend a Transaction pursuant to the provisions of paragraph 5
(Verification of Your Identity), paragraph 12 (Collusion, Cheating, Fraud and Criminal
Activity) or paragraph 19 (Errors or Omissions).
9.8 Regarding Netent restriction policies, Afghanistan, Albania, Algeria, Angola,
Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao,
Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea,
Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, the United
Kingdom, Yemen, Zimbabwe, as well as residents of any other country where prohibited
by local laws can not play their games. The Player acknowledges that some games may
not be available in all countries. In addition to the countries listed above, games offered
by NetEnt are not available in Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy,Mexico, Portugal, Romania, Spain, United States of America, United Kingdom. NetEnt
games Guns & Roses, Jimi Hendrix & Motorhead are further not permitted in the following
countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia,
Turkey & Ukraine; game Aliens is further not permitted in Japan, while Universal Monsters,
Scarface, and South Park can be only played in the following countries: Andorra, Armenia,
Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein,
Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine,
Croatia, Macedonia, Austria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal,
Romania, Slovakia, Slovenia, Sweden.
REMOTE GAMING OR BETTING
10.1 Where You are accessing the Services via an electronic form of communication You
should be aware that:
10.1.1 In relation to Your use of the Website for the placing of bets or playing of games:
10.1.1.1 You may be using a connection or equipment which is slower than such equipment
used by others and this may affect Your performance in time critical events offered via
10.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be
dealt with in accordance with paragraph 18 (Failure);
10.1.1.3 The Game Rules for each event or game offered via the Website are available and
should be considered by You prior to Your use of the Services offered via the Website;
10.1.1.4 In games offered via the Website which benefit from more players or greater
liquidity we may deploy automated players (“Bots”)(whose usernames will be “bot”) who
are pre-programmed to play and join in with the game in order to assist the liquidity or
the number of players gaming, although we will not use Bots without making such usage
clear to You. We can categorically confirm that We do not deploy Bots in our Poker
software and will take active steps in conjunction with our software providers to prevent
their usage by any users of the Services; and10.1.2 In relation to Your use of the Services, if You are betting on an “in running” event, You
may not at any relevant time be able to see or otherwise be provided with the most upto-date information in relation to the relevant event. We shall not be liable to You in
respect of any losses suffered or costs incurred by You as a result of any delay in the
transmission of information relating to any “in running” event.
11.1 Players shall not treat the gaming account as a bank account, nor expect interest on
their deposits. All deposits are for entertainment purposes only and not to be considered
as business transactions. Hence if a player is making a deposit then they need to rollover 1X of their deposit. In cases where refunds need to be made, following rules shall
11.2 Any refund request must be made within 24 hours of the purchase by a written
request to [email protected] Players need to furnish the below details: • The valid
reason for Refund Claim • Front copy of credit/debit card used for making the
transaction, valid photo id proof and address proof.
11.3 After receiving the email, we will investigate the request; standard processing time is
3-4 working days from the date of request. In case the refund request has been
accepted, following charges apply: A 5% fee on the deposit amount
11.4 A €5 admin fee per request
11.5 Refund will be counted on basis of remaining balance in the account leaving
winnings apart. Rollover done by player and winnings derived from the particular deposit
will not be considered for refunds.
COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
12.1 The following practices (or any of them) in relation to the Services:
Abuse of bonuses or other promotions; and/or
Using unfair external factors or influences (commonly known as cheating); and/orTaking unfair advantage;
Opening any Duplicate Accounts; and/or undertaking fraudulent practice or criminal
activity, Constitute “Prohibited Practices” and are not permitted and will constitute a material
practices and to identify the relevant players concerned if they do occur. Subject to the
above, however, we will not be liable for any loss or damage which You may incur as a
result of any Prohibited Practices, and any action we take in respect of the same will be
at our sole discretion.
12.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as
reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
12.3 You agree that You shall not participate in or be connected with any form of
Prohibited Practice in connection with Your access to or use of the Services.
12.4.1 We have reasonable grounds to believe that You have participated in or have been
connected with any form of Prohibited Practice (and the basis of our belief shall include
the use by us (and by our gaming partners and our other suppliers) of any fraud,
cheating and collusion detection practices which are used in the gambling and gaming
industry at the relevant time); or
12.4.2 We become aware that You have “charged back” or denied any of the purchases
or deposits that You made to Your Account; or
12.4.3 In our reasonable opinion your continued use of the Services may be detrimental to
our regulated status, including our continued ability to be licensed by the Gambling
Commission and/or the Gibraltar Gambling Commissioner; or
12.4.4 You become bankrupt or suffer analogous proceedings anywhere in the world,
then, (including in connection with any suspension and/or termination of Your Account)
we shall have the right, in respect of Your Account (and/or any other account held by
You with an Operator Group company) to withhold the whole or part of the balance
and/or recover from the account the amount of any deposits, pay-outs, bonuses or
winnings which have been affected by or are in any way attributable to any of the
event(s) contemplated in this paragraph 12.4. The rights set out in this paragraph 12.4 arewithout prejudice to any other rights (including any common law rights) that we may
12.5 For the purposes of this paragraph:
12.5.1 “fraudulent practice” means any fraudulent activity engaged in by You or by any
person acting on Your behalf or in collusion with You, and shall include, without limitation:
(a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other
person who was participating in the same game as You at any time, of a stolen, cloned
or otherwise unauthorized credit or debit card, as a source of funds; (c) the collusion by
You with others in order to gain an unfair advantage (including through bonus schemes
or similar incentives offered by us); (d) any attempt to register false or misleading
account information; and (e) any actual or attempted act by You which is reasonably
deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended
to defraud us and/or circumvent any contractual or legal restrictions, regardless of
whether such act or attempted act actually causes us any damage or harm;
12.5.2 “Criminal activity” shall include, without limitation, money laundering and any other
12.5.3 “Unfair advantage” shall include, without limitation:
188.8.131.52 The exploitation of a fault, loophole or error in our or any third party’s software
used by You in connection with the Services (including in respect of any game);
184.108.40.206 The use of any Bots for skill games (including but not limited to, those skill games
appearing under the Skill tab or Games tab) and Bots for any other use which would
otherwise constitute any other Prohibited Practices;
220.127.116.11 The use of third party software or analysis systems; or
18.104.22.168 The exploitation by You, of an Error as defined in paragraph 19.1 below, in any case
either to Your advantage and/or to the disadvantage of us or others.
12.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited
Practice, we shall use all reasonable endeavors to ensure that, while complying with our
regulatory and other legal obligations, we exercise such rights in a manner which is fair
to You and to our other customers.
12.7 We reserve the right to inform relevant authorities, other online gaming or gambling
operators, other online service providers and banks, credit card companies, electronicpayment providers or other financial institutions of Your identity and of any suspected
Prohibited Practice by You, and You shall cooperate fully with us to investigate any such
CLOSURE AND TERMINATION BY YOU
13.1 Provided that Your Account does not show that a balance is due to us, You are
four hours’ notice to us at any time, by contacting us through Customer Services, details
of which can be found in the Contact Us and Help section of the Website:
13.1.1 Indicating Your wish to close Your Account; and
13.1.2 Stating the reasons why You wish to close Your Account, in particular if You are
doing so because of concerns over the level of Your use of the same.
We will respond to Your request, confirming closure of Your Account and the date on
which such closure will be effective, within a reasonable time, provided that You continue
to assume responsibility for all activity on Your Account until such closure has been
13.2 When You request closure of Your Account under paragraph 13.1 we will, subject to
paragraph 13.3, return any outstanding balance in Your Account to You.
13.3 Upon any termination of Your Account under this paragraph 13 we shall be entitled
(without limiting our rights under paragraph 13.6) to withhold, from the repayment of the
outstanding balance on Your Account, any money: (a) pursuant to paragraph 12
(Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to paragraph 20 (Breach
appropriate, paragraph 5.4); or (d) as required by law or regulation.
13.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.13.5Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so.
CLOSURE AND TERMINATION BY US
13.6 We are, at any time (and notwithstanding any other provisions contained in the
notice (or attempted notice) to You using Your Contact Details. In the event of any such
termination by us we shall, subject to paragraph 13.7, as soon as reasonably practicable
following a request by You, refund the balance of Your Account.
11(Collusion, Cheating, Fraud and Criminal Activity) or paragraph 20 (Breach of the
forfeited by You to the extent of any claim that we may have against You as at the date
of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure
11 or 20 of these General Terms, will not affect any outstanding bets, provided that such
the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be
entitled to any contingent winnings, at any time after the date on which it has been
SUSPENSION BY US
13.8 We shall be entitled to suspend Your Account in the circumstances expressly set out
permitted (including deposits, withdrawals, betting or gaming) until the date upon which
it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the
Account; and (c) we shall address the issue that has given rise to the Account
suspension with a view to resolving it as soon as reasonably practicable so that theAccount can, as appropriate, either be re-activated or closed.
ACCESS TO, AND USE OF, THE SERVICES
14.1 You are solely responsible for the supply and maintenance of all of Your Access
Devices and related equipment and telecommunications networks and internet access
services that You need to use in order to access the Services. We will not be liable in any
way whatsoever for any losses caused to You (whether resulting from loss of service,
poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any
telecommunications service provider that You have engaged in order to access the
Services. For the avoidance of doubt, the Operator does not make any representation or
give any warranty as to the compatibility of the Services with any particular third party
software or hardware, including (for the avoidance of doubt) third party analysis or ‘Bot’
programmers which promise certain results from any of the Services.
14.2 Under no circumstances should You use the Services for any purpose which is or is
likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or
other discriminatory nature, or which could cause offence. You must not use any abusive
or aggressive language or images, swear, threaten, harass or abuse any other person,
including other users, via the Website, or attempt to pass Yourself off as being any other
person, or behave in such a manner towards any Operator staff used to provide the
Services, Customer Services, or any helpdesk or support function which we make
available to You.
14.3 You shall use the Website for personal entertainment only and shall not be allowed
to provide access or reproduce the Website or any part of it in any form whatsoever
without our express consent, including creating links to it.
14.4 You shall be solely liable in respect of any content uploaded by You onto the Website
(“Uploaded Content”) and, in uploading any such content, You represent and warrant
14.4.1 You have obtained all necessary approvals, consents, licenses and permissions
required in respect of the Uploaded Content and that the reproduction of the Uploaded
Content on the Website will not infringe the copyright, trade mark, confidential
information or any other intellectual property rights whatsoever of any third party;
14.4.2 The Uploaded Content will not contain any material in breach of paragraph 14.2 or
any code in breach of paragraph 14.3;
14.4.3 The Uploaded Content will comply with all laws and regulations (including, in
particular, those relating to data protection and privacy); and
14.4.4 The Operator is entitled to use and sub-license the use of the Uploaded Content at
its sole discretion.
14.5 Any material (other than Software under paragraph 16) downloaded by You from the
Website shall be downloaded entirely at Your own risk and the Operator shall not be
liable in respect of any loss of data or other damage caused by any such download.
14.6 Where we have reason to believe that Your use of the Services is in breach of any of
paragraphs we shall, without prejudice to any of our other rights, be entitled forthwith to
remove from the Website any offending content.
BETTING AND GAMING TERMS
15.1 Expressions used in the betting and gaming industry are numerous. Where
appropriate, a glossary explaining the meaning of commonly used betting and gaming
expressions is available in the Help section of the Website. Should You be in any doubt as
to the meaning of any expression, You should:
15.1.1 look up its meaning in the Help section relating to the event or game You are betting
or gaming on;
15.1.2 If You are still in any doubt, contact Customer Services for clarification; and
15.1.3 Not place any bet or game on any event until its meaning is understood to Your satisfaction, Because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.ALTERATION OF THE WEBSITE We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
THIRD PARTY SOFTWARE
17.1 In order to use the products offered through the Services, You may be required to
download and install software supplied by third parties on to Your Access Device
(“Software”). Software may include, but is not limited to: Access Device applications, our
download Casino and Poker products and any promotional, marketing and/or facility
applications, products and software.
17.2 In such circumstances, You may be required to enter into a separate agreement with
the owner or licensor of such Software in respect of Your use of the same (a “Third Party
inconsistency relates to the relationship between You and the Operator.
17.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access
Device in a manner compatible with Your own Access Device’s specific set-up. For the
avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of
any Software has an adverse effect on the operation of Your Access Device.
17.4 Notwithstanding that the Services provided via any Access Device application shall
downloaded or installed onto Your Access Device shall be governed by the agreement
entered into between You and the supplier of the relevant App but, in case of any
prevail in so far as the inconsistency relates to the relationship between You and the
Operator.USE OF SPECIAL SOFTWARE (AI)
18.1 In the event of systems or communications errors relating to the generation of any
result, bet settlement or any other element of a Game, we will not be liable to you as a
result of any such errors and we reserve the right to void all related bets and plays on the
Game in question.
18.2 In the event that a system malfunction results in profit, whether it is collected or
credited to your account, we reserve the right to claim all gains that you may have
benefited from, as a result of one of those malfunctions, and you would be obliged to
immediately reimburse the amount collected and inform us of the malfunction. We
reserve the right, at our sole discretion, to directly deduct an amount equal to that which
you may have received in error from your account.
18.3 Disconnection, Misuse and Malfunction
18.3.1 We, our affiliates, agents and licensors accept no responsibility and will not be liable
for any loss resulting from delays or interruptions to play due to failure, breakdown,
malfunction, interruption of or disconnection from the games server or any other causes
over which we or they have no control.
18.3.2 Misuse, disconnection or system malfunction voids all bets, plays and pays.
18.3.3 You certify that in what pertains to the services provided by us, you will not use or
attempt to use any strategy that takes advantage of any software bug or failure and to
not use or attempt to use artificial intelligence to get any advantage while playing.
18.3.4 In the event that we reasonably determine that you used or attempted to use a
product endowed with artificial intelligence in conjunction with our Website or services,
we reserve the right to rescind or block your account immediately, to not reimburse the
amount credited to your account, and prohibit your access to all other Websites, Services
and Applications offered by us.
18.3.5 Should we have any reason to believe that either an account or group of accounts
are operating systematically, e.g. using specific betting techniques or group wagering,
we reserve the right to block or permanently close all accounts. In these circumstances,
we will not be under any obligation to refund you any money in your account, with the
exception of the amount you originally deposited, should this amount still be present.ERRORS OR OMISSIONS
19.1 A number of circumstances may arise where a bet or wager is accepted, or a
payment is made, by us in error. A non-exhaustive list of such circumstances is as
19.1.1 Where we mis-state any odds or terms of a bet or gaming wager to You as a result
of obvious error or omission in inputting the information or setting up a market, or as a
result of a computer malfunction;
19.1.2 Where we have made a ‘palpable error’. A palpable error occurs where:
22.214.171.124 In relation to bets placed prior to an event taking place, the prices/terms offered
are materially different from those available in the general market; or
126.96.36.199 In relation to any event, the price/terms offered at the time the bet is placed are
clearly incorrect given the probability of the event occurring;
19.1.3 Where we have continued to accept bets on a market which should have been
suspended, including where the relevant event is in progress (except where ‘in-running’
bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
19.1.4 Where an error has been made as a result of a Prohibited Practice under paragraph
19.1.5 Where we should not have accepted, or have the right to cancel or re-settle, a bet
pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
19.1.6 Where an error is made by us as to the amount of winnings/returns that are paid to
You, including as a result of a manual or computer input error; or
19.1.7 Where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account, any such circumstances being referred to as an “Error”.
19.2 We reserve the right to:
19.2.1 Correct any Error made on a bet placed and re-settle the same at the correct price
or terms which were available or should have been available through the Operator(absent the publishing error) at the time that the bet was placed and the bet will be
deemed to have taken place on the terms which were usual for that bet; or
19.2.2 Where it is not reasonably practicable to correct and re-settle under 19.2.1 above, to
declare the bet void and return Your stake into Your Account; or
19.2.3 In circumstances where the Error has resulted from a Prohibited Practice
19.3 Any money which are credited to Your Account, or paid to You as a result of an Error
shall be deemed, pending resolution under paragraph 19, to be held by You on trust for
us and shall be immediately repaid to us when a demand for payment is made by us to
You. Where such circumstances exist, if You have money in Your Account we may reclaim
these money from Your Account pursuant to paragraph 7.4. We agree that we shall use
all reasonable endeavors to detect any Errors and inform You of them as soon as
19.4 Neither we (including our employees or agents) nor our partners or suppliers shall be
liable for any loss, including loss of winnings, that results from any Error by us or an error
19.5 You shall inform us as soon as reasonably practicable should You become aware of
19.6 Where You have used monies which have been credited to Your Account or awarded
to You as a result of an Error to place subsequent bets or play games, we may cancel
such bets and/or withhold any winnings which You may have won with such monies, and
if we have paid out on any such bets or gaming activities, such amounts shall be
deemed to be held by You on trust for us and You shall immediately repay to us any such
amounts when a demand for repayment is made by us to You.
EXCLUSION OF OUR LIABILITY
20.1 Your access to and use of the Services is at Your sole option, discretion and risk. We
shall not be liable for any attempts by You to use the Services by methods, means or
ways not intended by us.20.2 We will provide the Services with reasonable skill and care and substantially as
regarding the Services, or any products or services forming a part of the Services, and
hereby exclude (to the extent permitted by law) all implied warranties in respect of the
same (including implied warranties as to satisfactory quality and/or fitness for Your
purpose). In particular, we do not warrant that the Website will have uninterrupted
availability or that it will be free of bugs, viruses or other errors.
20.3 SAVE AS PROVIDED IN OUR BETTING RULES AND SUBJECT TO PARAGRAPH 20.5, OUR
MAXIMUM LIABILITY (INCLUDING THAT OF OUR GROUP COMPANIES, AFFILIATES, OFFICERS,
DIRECTORS, AGENTS AND EMPLOYEES) ARISING OUT OF YOUR USE OF THE SERVICES (OR ANY
PART OF THE SERVICES AND WHETHER UTILISING THE WEBSITE OR TELEBETTING), WHETHER
SUCH LIABILITY ARISES UNDER BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR
OTHERWISE, WILL BE LIMITED TO:
20.3.1 WHERE OUR LIABILITY RELATES TO A BET OR STAKE, THE AMOUNT OF THE BET OR STAKE
PLACED BY YOU IN RESPECT OF WHICH OUR LIABILITY HAS ARISEN;
20.3.2 WHERE OUR LIABILITY RELATES TO THE MISAPPLICATION OF FUNDS, THE AMOUNT OF
MONEY IN YOUR ACCOUNT THAT HAS BEEN MISPLACED BY US; AND
20.3.3 IN RESPECT OF ANY OTHER LIABILITY OF THE OPERATOR, ……… ($… ...).
20.4 WE (INCLUDING OUR GROUP COMPANIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS
AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN
CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
20.4.1 LOSS OF DATA;
20.4.2 LOSS OF PROFITS;
20.4.3 LOSS OF REVENUE;
20.4.4 LOSS OF BUSINESS OPPORTUNITY;
20.4.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
20.4.6 BUSINESS INTERRUPTION; OR20.4.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH
LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS
OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.
20.5.1 Fraud (including fraudulent misrepresentation); or
20.5.2 Death or personal injury caused by our negligence.
21.1 You will fully indemnify, defend and hold us and our officers, directors, employees,
agents, contractors and suppliers harmless from and against any and all losses, costs,
expenses, claims, demands, liabilities and damages (including legal fees), however
caused, that may arise, whether or not reasonably foreseeable, as a result of or in
21.1.1 The access to and use of the Services by You or by anyone else using Your
username and password; and/or
any suspension or termination of Your Account, notify You (using Your Contact Details)
that You are in breach, requiring You to stop the relevant act or failure to act, and/or
requiring You to put right an act or fault on Your part and warning You of our intended
action if You do not do so, provided always that such notification shall not be a precondition to any suspension or termination of Your Account.
21.3 We have the right to disable any user identification code or password, whether
chosen by Your allocated by us, at any time, if in our reasonable opinion You have failed
shall be entitled to recover from Your Account any positive balance to the extent of any
amount reasonably claimed against You pursuant to paragraph 20.1.INTELLECTUAL PROPERTY RIGHTS
22.1 All website design, text, graphics, music, sound, photographs, video, the selection and
arrangement thereof, software compilations, underlying source code, software and all
other material forming part of the Services are subject to copyright and other proprietary
rights which are either owned by us or used under license from third party rights owners.
To the extent that any material comprised within the Services may be downloaded or
printed then such material may be downloaded to a single device only (and hard copies
may be printed) solely for Your own personal, non-commercial use.
22.2 Under no circumstances shall the use of the Services grant to You any interest in any
intellectual property rights (for example copyright, know-how or trade marks) owned by
us or by any third party whatsoever, other than a personal, non-exclusive, non-sublicensable license to use such intellectual property rights in connection with Your
22.3 No rights whatsoever are granted to use or reproduce any trade marks or logos
which appear on the Website except as specifically permitted in accordance with the
22.4 You must not, nor must You allow any other person to copy, store, publish, rent,
license, sell, distribute, alter, add to, delete, remove or tamper with the Website or any
part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or
interfere) with or alter the Website, other than in the course of viewing or using the
22.5 All intellectual property rights in the name “Sellatuparley” , the logos, designs, trade
marks and other distinctive brand features of the Operator and any content provided by
the Operator or any third party for inclusion on the Website vest in the Operator or the
applicable third party. You agree not to display or use such logos, designs, trade marks
and other distinctive brand features in any manner without our prior written consent.
VIRUSES, HACKING AND OTHER OFFENCES
23.1 You shall not:
23.1.1 corrupt the Website;23.1.2 Attempt to gain unauthorized access to the Website, the servers on which the
Website is stored or any server, computer or database connected to the Website;
23.1.3 Flood the Website with information, multiple submissions or “spam”;
23.1.4 Knowingly or negligently use any features which may affect the function of the
Website in any way for example (but not limited to) releasing or propagating viruses,
worms, Trojans, logic bombs or similar material that is malicious or harmful;
23.1.5 Interfere or tamper with, remove or otherwise alter in any way, any information in
any form which is included on the Website;
23.1.6 Attack the Website via a denial-of-service attack or a distributed denial-of-service
attack. We will report any suspected breach of the Computer Misuse Act 1990 to the
relevant law enforcement authorities and we will co-operate with those authorities by
disclosing Your identity to them. In the event of such a breach, Your right to use the
Website will cease immediately.
23.2 We will not be liable for any loss or damage caused by a distributed denial-ofservice attack, viruses or other technologically harmful material that may infect Your
Access Device and related equipment, computer programs, data or other proprietary
material due to Your use of the Website or to Your downloading of any material posted
on such Website, or on any website linked to the Website.
YOUR PERSONAL INFORMATION
24.1 All information on Your Account held by us is securely data warehoused and remains
24.2 We are required by law (in particular the Data Protection Act 2004) to comply with
data protection requirements in the way in which we use any personal information
collected from You in Your use of the Services. We therefore take very seriously our
obligations in relation to the way in which we use Your personal information.
24.3 Prior to Your use of and when You use the Services it will be necessary for us to
collect certain information about You, including Your name and date of birth, YourContact Details, and may also include information about Your marketing preferences (all
of which shall be known as “Your Personal Information”).
24.4 By providing us with Your Personal Information, You consent to our processing Your
Personal Information, including any of the same which is particularly sensitive:
24.4.2 For other purposes where we need to process Your Personal Information for the
purposes of operating the Services,
including by sharing it with our service providers and agents for these purposes, for
example to our providers of postal services, marketing services and Customer Services
agents. We may also disclose Your Personal Information in order to comply with a legal
or regulatory obligation.
24.5 We may retain copies of any communications that You send to us (including copies
of any emails) in order to maintain accurate records of the information that we have
received from You.
USE OF ‘COOKIES’ ON THE WEBSITE
25.1 The Website uses ‘cookies’ to track Your use of the internet and to assist the
functionality of the Website. A cookie is a small file of text which is downloaded onto Your
Access Device when You access the Website and it allows us to recognize when You
example) to allow You to remain logged in as You browse between, and use Your
for our own analytical purposes so that we can identify where customers have
encountered technical problems on the Website, and therefore help us improve our
25.2 If You object to cookies or want to delete any cookies that are already stored on Your
Access Device, we recommend that You follow the instructions for deleting existing
cookies and disabling future cookies on Your file management and internet browsing
software. Further information on deleting or controlling cookies is available within our
disabling future cookies You may not be able to access certain areas or features of the
Website.COMPLAINTS AND NOTICES
26.1 No claim or dispute with regard to:
26.1.1 The acceptance or settlement of a bet which You have made using the Services will
be considered more than thirty days after the date of the original transaction; and
26.1.2 A game which You have played using the Services will be considered more than
twelve weeks after the date on which the relevant transaction or game play took place.
26.2 Should You wish to make a complaint regarding the Services, as a first step You
should, as soon as reasonably practicable, contact Customer Services about Your
complaint, which will be escalated as necessary within our Customer Services team until
Customer Services having been escalated in accordance with paragraph 26.2, You can
request that the matter be addressed by a manager or supervisor. We will endeavor to
resolve the matter to Your satisfaction either immediately or by contacting You
26.4 You acknowledge that our random number generator will determine the outcome of
the games played through the Services and You accept the outcomes of all such games.
You further agree that in the unlikely event of a disagreement between the result that
appears on Your screen and the game server used by the Operator, the result that
appears on the game server will prevail, and You acknowledge and agree that our
records will be the final authority in determining the terms and circumstances of Your
participation in the relevant online gaming activity and the results of this participation.
26.5 When we wish to contact You, we may do so using any of Your Contact Details.
Notices will be deemed to have been properly served and received by You immediately
after an email is sent or after we have communicated with You directly by telephone
(including where we leave You a voicemail), or three days after the date of posting of
any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a
letter, that such letter was properly addressed, stamped and placed in the post; in the
case of an email, that such email was sent to the specified email address (if any) in Your
Contact Details at the time that any such email was sent.TRANSFER OF RIGHTS AND OBLIGATIONS
“assignment”), in whole or in part, to any person without notice to You, provided that any
such assignment will be on the same terms or terms that are no less advantageous to
or otherwise transferred in any matter whatsoever
EVENTS OUTSIDE OUR CONTROL
28.1 We will not be liable or responsible for any failure to perform, or delay in performance
reasonable control, including (without limitation) any telecommunications network
failures, power failures, failures in third party computer (or other) equipment, fire,
lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist
activity and acts of government or other competent authorities (a “Force Majeure
28.2 Our performance is deemed to be suspended for the period that the Force Majeure
Event continues, and we will have an extension of time for performance for the duration
of that period. We will use our reasonable endeavors to bring the Force Majeure Event to
a close or to find a solution by which our obligations may be performed despite the Force
29.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to
exercise any of the rights or remedies to which we are entitled, this shall not constitute a
waiver of such rights or remedies and shall not relieve You from compliance with such
it is expressly stated to be a waiver and is communicated to You in writing in accordance
with paragraph 25 (Complaints and Notices) above.
unlawful or unenforceable to any extent, such term, condition or provision will to that
extent be severed from the remaining terms, conditions and provisions which will
continue to be valid to the fullest extent permitted by law.
30.2 In such cases, the part deemed invalid or unenforceable shall be amended in a
manner consistent with the applicable law to reflect, as closely as possible, the
Operator’s original intent.
All disputes which may arise between player and Casino including their successors in
title under general or special title as a result of our Terms and Conditions or as a result
of further agreements and other acts in connection with our Terms and Conditions
shall be settled exclusively by arbitration in Curaçao and in accordance with Curaçao
Civil Procedure Rules.
entire agreement between You and us and supersede any prior agreement,
understanding or arrangement between You and us, whether oral or in writing.
31.2 We each acknowledge that neither of us has relied on any representation,
undertaking or promise given by the other or implied from anything said or written in
31.3 Neither party shall have any remedy in respect of any untrue statement made by the
other, whether orally or in writing, prior to the date of the contract (unless such untrue
statement was made fraudulently) and the other party’s only remedy shall be for breach
expressly state otherwise:
terms under the Contracts (Rights of Third Parties) Act 1999; and
enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, we may
into pursuant to or in connection with it) without Your consent or the consent of that
1.Please read the rules provided in the game before you read.
2. There is a lot of different terminologies used in the betting industry. If you don’t
understand or if you are not sure about the meaning of an expression, you should
not place a bet in the game until you understand what does that expression
means. Sellatuparley will not be responsible for bets that were placed by you in the
games that use terminology that you are not familiar with.
3. If you start to play, that means that you accept the rules of the game you have
4. It is prohibited to enter into collusion to participate, directly or indirectly, in any
scheme with any other player in the course of any game you participate.
5. A bet is considered accepted after it has registered on the server and has been
confirmed online. Registered bets can’t be canceled.
6. Your stake cannot exceed your current account balance. Once a bet has been
registered, the stake is debited from the account. The winnings are credited to
your account after the bet has been settled.
7. No disputes or complaints about the acceptance or settlement of bets shall be
accepted upon the expiry of 7 (seven) calendar days from the date of the
8. If you have a complaint regarding the work of the Service, you must contact
Customer Support as soon as possible. If necessary, your complaint will be
forwarded and reviewed for the final decision.9. You acknowledge that our random number generator (RNG) will determine the
outcome of the games played through the bookmaker and you accept the
outcomes of all such games. You agree that in the event of a discrepancy
between the result that appears on your screen and the result displayed on the
game server, the result that appears on the game server will prevail. You agree
and acknowledge that our technical records will be the final authority in
determining the terms and circumstances of your participation in the relevant
online gaming activity and the results of this participation.
10. If there are any issues, problems, or queries that might arise, please
contact [email protected]
1. The bonus is a deal between the bookmaker and the customer. The bookmaker
provides the customer with funds for the game, and the customer takes
responsibility and agrees to satisfy the wagering requirement before requesting
the withdrawal of the funds.
2. Bonuses could have additional terms and requirements, so before activation of a
bonus, we advise that you read them carefully so you get complete information
and avoid any misunderstandings.
3. There can only be one active bonus on an account at any time. Bonuses related to
deposits are not cumulative. The next bonus will become available after an earlier
bonus is redeemed or revoked.
4. Bonuses can only be used by one customer, on one device, at one IP address, in
5.Bonuses are available only for the players that have fully completed personal
information in their account. The minimum deposit amount for participation in the
bonus offer depends on the bonus that is chosen.
6. Unless otherwise stated in specific bonus terms, the maximum cashout amount
for any NO deposit bonus (Giveaways, freespins...etc) is €50.
7.The bonus and the winnings received from it will be lost or forfeited upon the
expiry of the bonus. The validity period for the bonus is 30 (thirty) days from the
date of the bonus being issued.8. Bonus free spins and their validity will depend on the provider and is not subject to
regulation by the bookmaker.
9. Sellatuparley is entitled to change the terms and conditions of bonuses, to suspend
or terminate them at any time.
10.The General Terms and Conditions apply.
1.While a bonus is activated you have the right to place bets using funds, both on
your bonus account and on your main account. Any request for withdrawal while
there is an active bonus on the account will be declined until the wagering
requirement is met in full or until you reject the bonus.
2.To redeem the bonus, you need to place a required amount in bets. If not stated
otherwise, you are required to place bets with the total stake equal to the amount
of the bonus multiplied a specific number of times. The wagering requirement =
bonus amount x required number of times.
3.All deposit bonuses must be redeemed by wagering the bonus amount.
4. Money deposits need to be used for gaming activities. All deposits need to be
wagered at least 1x before asking for a withdrawal.
5. Until the play-through requirements have been met, the maximum bet that is
allowed to be placed is € 5.
6. Bonuses are available only for the players that have fully completed Different
games contribute to a different percentage towards the wagering requirements.
Slots contribute 100%, while all table games, video poker games, live games
7. All no deposit bonuses need to be wagered 40x times before they can be
8. If a player tries to withdraw funds when there is an unwagered bonus(es), the
unwagered bonus fund will be forfeited.
9.All winnings received from playing using bonus funds and requested for
withdrawal are to be verified by the Company before the payment is processed.
Depending on the outcome of the verification, the Company reserves the right to
request the customer provide their personal data and payment method
confirmation details.Bonus cancellation
1. Every player can decline all or any individual promotions by contacting Customer
support at [email protected]
2.When canceling a bonus, your bonus balance hits 0 (zero) and you do not need to
meet wagering requirements any longer.
3. The player can decline to continue meeting bonus wagering requirements. If the
bonus has been declined after it was partially redeemed, any winnings generated
while redeeming the bonus will be canceled
Abuse of bonuses
1. All offers and bonuses are limited to one person, household, family, email address,
telephone number, same payment account number (e.g. NETeller, credit card,
debit card, etc.), IP, or shared computer e.g. public library, university, or workplace.
2. We reserve the right not to pay users using disposable e-mail addresses.
3. When playing with bonus funds it is prohibited to excessively postpone any game
rounds, namely free spins and bonus games. Failure to comply with this rule leads
to voiding winnings and forfeit of the active balance in the account.
4. When playing with an active bonus it is prohibited to use strategies for completing
bonus wagering requirements, including collecting scatters to get free spins using
the bonus balance and subsequently to receive free spins to the real balance.
5. If we have reasonable grounds to believe that the player is using such strategies,
then the Administration reserves the right to void all the players’ winnings.
6. When abuse of bonuses by a customer is identified, the bookmaker is entitled to
apply the following measures to the customer: canceling all existing bonuses and
bonus winnings; blocking the customer’s account.
7. The player is advised to provide their actual telephone number during registration,
as the Sellatuparley might use it to confirm your identity. If it is not possible to get in
touch with you, Sellatuparley is entitled to apply restrictions on the use of bonuses, as
well as to block your account.
Errors or omissions
1. In the event of malfunction of computer software or hardware which is used by us,
we will use reasonable endeavors to rectify the problem as soon as possible. Ifsuch problems cause a game to be interrupted to the extent that it cannot be
restarted from exactly the same moment it is interrupted without irreversible loss
of data, we will apply the most reasonable and fair policies to this situation (which
may include reinstating your account balance as it appeared before the last bet
was logged on te operator’s server immediately prior to the occurrence of the
2.If as a result of an error funds have been credited to your account and you use
these funds to place bets or to participate in games, we may cancel such bets
and/or withhold any winnings that were received using such funds. If we have
paid your winning received from such bets or games, the bookmaker is entitled to
have them returned.
3.If you place a bet on a live event, you may not be able to see or otherwise obtain
the latest information about the event in the relevant period of time. The
bookmaker is not liable to you for any losses that you incur as a result of a delay in
the transmission of information relating to any event.
4. You are solely responsible for the speed of your internet connection and the state
of the equipment you use to access the internet. The bookmaker does not accept
any liability for any losses that you incur (as a result of loss of service, poor
internet connection or otherwise) due to the internet service providers or
telecommunication service providers which you use to access the Service.
Force majeure events
1. The bookmaker will not be liable or responsible for any failure to perform or delay
in performance of any of our obligations under the Terms and Conditions that is
caused by events outside our reasonable control, including, without limitation,
interruption in telecommunication networks, problems with electricity, problems
with computers belonging to third parties, fire, lightning, explosions, floods,
extreme weather conditions, strikes and blockages, terrorist acts, acts of
government or other competent authorities (“Force Majeure”).v
2. Our performance is deemed to be suspended for the Force Majeure period. We will
use our reasonable endeavors to bring the Force Majeure event to a close or to
find a solution by which the bookmaker obligations may be performed despite the
Force Majeure event.BETTING RULES
If an event is postponed or interrupted the Organizer and the participants shall be
required to wait until the end of the following calendar day (midnight–00:00h) in local
time of the event venue and in case the event is played or continued within this time
period, the Organizer and the participants shall accept the result of the event as valid. If
the event is postponed, and the new match time is set after such time period, the bet on
that event shall be declared void and shall be settled with the odds of 1.00. This shall
apply to all sports events other than tennis, for which the bet shall be binding, regardless
of the time when the match is played or continued.
If a sports event is interrupted before its official end, whether the bet is deemed valid or
not shall depend on the type of the sports event, as follows: Sports that may be divided
into two half-times (football, basketball, handball, water polo, rugby, and similar), sports
with a pre-determined match duration and consisting of three thirds (hockey and
similar) and sports that do not have a pre-determined duration, and the winner is the
side that first win three sets (volleyball and similar);
In case of interruption of an event (before the official end), at any moment during the
match and if the event is not continued by the end of the following calendar day
(midnight – 00:00h) in local time of the event venue, all bets that were not concluded at
the moment when the match was interrupted shall be settled with the odds of 1.00. A bet
that is not concluded shall be any bet whose result could modify the outcome, even
theoretically, if the event was played until the end. For all concluded bets, the result
achieved at the moment when the event was interrupted shall be the valid result. A
concluded bet (winning or not) shall be the one where the result would not affect the
outcome of the bet if the event was played until the end.Tennis:
If any player retires before the start of the match, all types of bets shall be settled with
the odds of 1.00. In case the event is interrupted at any moment during the match, all
bets that were not concluded at the moment when the match is interrupted shall be
settled with the odds of 1.00. A bet that is not concluded shall be any bet whose result
could modify the outcome, even theoretically, if the event was played until the end. For
all concluded bets, the result achieved shall be the valid result. A concluded bet (winning
or not) shall be the one where the result would not affect the outcome of the bet if the
event was played until the end. For tennis events, the Organizer and the participants shall
be required to wait for the match to be continued until the official announcement of
continuance or cancellation of the match by the competition organizer.
Racing sports (Formula 1, Moto races, Cycling, Skiing, Athletics and similar):
If a competitor fails to appear at the start of the race, the bets on the contestant shall be
declared void and shall be settled with the odds of 1.00. If a competitor appears at the
start of the race and withdraws before the end of the race, all bets on that contestant
shall be valid. If a contestant takes part in qualifications and fails to qualify for the race,
all bets on him/her shall be valid and shall be deemed as not winning. If a contestant
withdraws before the qualifications for the race, the bets shall be declared void and shall
be settled with the odds of 1.00. If a contestant appears at the start and fails to start the
race, it shall be deemed that he/she has lost the duel unless his/her opponent failed to
even qualify for the race. If one or both contestants withdraw during the race, the winner
of the duel shall be the one who remained in the race longer. If two contestants drop out
of the race at the same time, the bet on their duel shall be deemed void and shall be
settled with the odds of 1.
In case of postponing or interruption of events on which bets are placed in-play (Live
bet), the Organizer and the Participants shall be required to wait for the events to
continue 48 hours after the moment of interruption for all bets that were not concluded
at the moment of interruption, and in case the events are not played during that period
they shall deem the events postponed and shall settle them with the odds of 1.00 (void).Article 3
After the end of a sports event or any other uncertain event for which betting odds are
offered, the Organizer shall be required to publish the final outcome of the completed
event as soon as possible, and to officially accept it within 24 hours after the final
outcome is published. The 24-hour deadline shall start to run from the moment when the
organizer of the said event confirms in its report the outcome of the completed event,
which is the only valid outcome for the said event unless provided otherwise in the offer
of betting events. If the Participant selects several uncertain events, the 24-hour deadline
shall start to run as of the end of the last event in the ticket. If the betting outcome
happens to be known in advance, the Organizer shall declare such betting void.
1. These Betting Rules are inseparably linked to our Terms & Conditions, of which
they form a part, and acceptance of these Betting Rules is a prerequisite to
account registration. Any capitalized terms used herein which are not defined
shall take their meaning from the Terms & Conditions.
2. The minimum bet differs between sports. Your maximum amount for a bet differs
between sports, leagues, and bets. You will see the exact value specified in the
field where you enter the stake amount when placing a bet. We make no
guarantee that any bet placed within or for the maximum stake shall be
3. Sellatuparley reserves the right to refuse the whole or any part of any bet request for
any reason and at our sole discretion. Individual bet requests may be reviewed
and an alternative price or stake offered at our sole discretion.
4. Sellatuparley accepts bets made online. Bets are not accepted in any other form
(email, telephone, fax, etc.) and if received will be void, win or lose.
5. Sellatuparley reserves the right to refuse/cancel any bet or part of a bet before the
game starts and to make ambiguous bets void, without providing any
6.Customers cannot cancel or change a bet once the bet has been placed and
7. Bets (excluding live betting) will be accepted until the earlier of the advertised
start time of the event or its actual start time. If a bet is inadvertently accepted
which includes an event after its actual or advertised start time, unless it is a livebetting event, the match/bet will be treated as a non-runner.
8. We also reserve the right to correct obvious errors with the input of betting odds. In
such cases, we could apply revised odds for final settlement on pre-live betting.
9.Where we have reason to believe that a bet is placed after the outcome of an
event is known or after the selected participant or team has gained a materialadvantage (e.g. a score, sending off, etc.) we reserve the right to void the bet, win
10. Sellatuparley reserves the right to cancel any bets from customers who place money
on an event where they are in any way involved, as participants, referee, coach,
11. Sellatuparley reserves the right to withhold payment and to declare bets on an event
void if we have evidence that the following has occurred: (i) the integrity of the
event has been called into question or (ii) match rigging has taken place.
Evidence may be based on the size, volumes, or pattern of bets placed with
Sellatuparley across any or all of our betting channels.
12. When an event is canceled, all related bets will be void automatically and
13. If any match is abandoned due to injury, bad weather, crowd trouble, etc. all bets
that have already been settled up until the time of abandonment will stand. For
example: If a football match is abandoned in the second half, all bets involving the
1st half will stand. What’s more, if there has been a goal scored, the first goalscorer
market will stand, but the last and any time goal scorer bets will be void. For
tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets
14. Sellatuparley does not accept any responsibility for typing, human or palpable errors,
which lead to obvious price errors. In such cases, all bets will be deemed void.
15. Multiple bets that combine different selections within the same event are not
accepted where the outcome of one affects or is affected by the other. If such a
bet is taken in error, the bet will be canceled.
16. Sellatuparley offers you the ability to bet in-play on a variety of global sporting events
and while we do make every effort to ensure all live betting information is
accurate, there may be situations where such information is incorrect, due to
delays or otherwise. When checking live betting odds, live event start times, or any
other live event markets, please be aware that such information is provided as a
guide only and we accept no liability for the outcome of any inaccuracies which
may occur. It is the sole responsibility of the customer to check such information is
accurate at the time of publication.
17. Winnings will be credited to the Customer’s account following confirmation of the
18. Sellatuparley reserves the right to void any or all bets made by any person or group
of persons acting in an attempt to defraud us.
19. Sellatuparley reserves the right to void any bet that may have been accepted when
the account did not have sufficient funds to cover the bet. If an account has
insufficient funds as a result of a deposit that has been canceled by the payment
processing party, Sellatuparley reserves the right to cancel any bet that may have
been accepted retroactively.Fraud and Collusion:
a)A number of bets may be treated as being one when a Customer places multiple
copies of the same bet. When this occurs all bets may be voided apart from the first bet
struck. A number of bets that contain the same single selection may be treated as being
one. When this occurs all bets may be voided apart from the first bet struck. An example
would be where1particular selection is repeatedly included in Multiple bets involving
other short-priced selections.
b) Where there is evidence of a series of bets each containing the same (or very similar)
selection(s) having been placed by or for the same individual or syndicate or individuals,
Sellatuparley reserves the right to make bets void and suspend relevant accounts. This rule
applies to both settled and unsettled bets.
c) If you have played in a professional capacity, or in tandem with other Customer(s) as
part of a club, group, etc., or placed bets or wagers in a coordinated manner with other
Customer(s) involving the same (or materially the same) selections; in this instance we
further reserve the right, at our sole discretion, to restrict the total maximum payout for
the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit
permitted for a single Customer (as outlined at section 21 above). Sellatuparley are for sole
use on an individual basis and for personal entertainment only.
d)Sellatuparley allows only one account per person. Any subsequent accounts opened
under the same postcode/personal details/IP address that are found to be related toany
existing account may be closed immediately and any bets will be voided at
Sellatuparley discretion. Sellatuparley reserves the right to reclaim any winnings attained by
these means and we reserve the right to withhold all or part of your balance and/or
recover from your account deposits, payouts, bonuses, any winnings that are attained by
While playing with an active bonus, it is forbidden to be involved in activities that give the
player a clearly unfair advantage. Such activities include, but are not limited to, these:
delaying game rounds in any game, including free spins and bonus features, to a later
time when you have no wagering requirements; leaving large bets on the table, for
example in blackjack, and returning to the game after bonus wagering has been
completed; playing games with bonus money to build up in-game value; lose the bonus
funds, and then cash out on the built-up value during real-money play; using strategies
that take advantage of any software bug or failure.